This continually growing organisation requires a Customer Service Assistant to join their busy and happy team which provides all-round support for customers.

Some of your duties will include:

• Ensuing a high level of service is provided to customers at all times and managing any service issues that occur
• Assisting with incoming telephone calls and handling enquiries from new and existing clients
• Investigating any service complaints that may arise and ensuring they are handled in a friendly, timely manner
• Maintaining client information on database system and ensuring all enquiries and complaints are logged
• Escalating complaints when necessary to the senior management team
• Working closely with the field service team to resolve complaints received

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