This role would suit a capable and organised Customer Service Assistant with lots of verve and enthusiasm who is happy working in a team environment and contributing to the overall success of projects undertaken.

 Some of your duties will include:

• Managing a busy helpdesk and handing incoming calls from clients requiring maintenance support
• Logging details of all calls managed onto the computer system and allocating jobs to team of Engineers
• Tracking work being completed from instigation stage through to successful completion
• Collating Engineers timesheets on a weekly basis, costing work completed and raising client sales invoices
• Raising purchase orders daily for spare parts and ensuring the prompt delivery
• Controlling and updating weekly reports monitoring and recording details on work completed

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